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Design Dash: Service Design

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Event description

Design Dash: Service Design

On 5th February 2020, Skills of the Modern Age are bringing you three fast-paced, hands-on Design Dash modules covering the most crucial design and innovation skills of today. Pick and choose the skills you'd like to learn about, or sign up for all three workshops and join us for a jam-packed day of innovation learning!

At its core, service design is about ensuring a service meets the needs and goals of its users. At its best, it has the ability to take a mundane or routine experience and surprise, delight and make the experience truly impactful. Featuring best-practice case studies and hands-on activities, this workshop will guide you through the process of mapping and improving experiences in your organisation.

If you're delivering a product, service or solution and you want to know how to eliminate customer pain points, streamline their experience and create moments of surprise and delight, this bootcamp is for you.

What you'll learn:

⚡️ The Service Design philosophy.

Understand the core principles of service design and learn how it fits into a wider design toolkit.

⚡️ Customer journey mapping and blueprinting.

How to identify key turning points in your user journeys and design a great experience through a service design blueprint.

⚡️ Applying service and experience design in your organisation.

Explore best practice service design through practical case studies and real-life examples.

We can't wait to see you there!

This bootcamp runs 11:00am - 12:30pm, and is one of a three-part series also including Design Dash: Rapid Prototyping and Design Dash: Facilitating InnovationYou can buy a ticket for this workshop alone, or pick up a bundle ticket and save on a whole day of innovation learning.


What our learners say: 

"It was so good that I lost track of the time. A very engaging and practical workshop - I'm so glad that I decided to attend!"

-Brooke, Regional Coordinator

"The hands-on collaborative learning is a great way to remember the skills you learn along the way."

-Courtney, Web Designer

"The SoMA workshops offer theory, insights, practical tools and exercises to apply the learnings."

-Prina, Manager, Coach & Consultant


The facilitators:

Nate Sturcke is passionate educator and supporter of the local Perth innovation ecosystem. Over the last 5 years Nate has worked with over 4,000 entrepreneurs through a variety of programs, including the Silicon-Valley based Founder Institute accelerator; Google-backed Startup Weekend; and RAC SeedSpark seed fund. In both 2017 and 2018, Nate was awarded the WA Startup Community award for his role in promoting early stage entrepreneurship throughout the state.

Matt Norman is a learning designer and facilitator working to transform education and training, starting in WA. He has over 5 years of experience running workshops with everyone from social impact professionals to at-risk youth, and has worked in advocacy and recruitment for the innovative Teach For Australia program. A graduate of both the Presencing Foundation Program on systems change, and the KAOSPILOT Masterclass in Learning Design, Matt’s passion is creating experiences that bring out the best in people.


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Refund policy

Refunds are available up to 7 days prior to the event