Customer Success at Scale with First Managing Director of Eventbrite Australia
Event description
In this fireside, we will focus on some big customer success and customer experience learnings at one of the world’s most globally successful startups - Eventbrite.
- 5PM: Networking
- 5:30PM - 6:30pm: Fireside Chat
- 7PM: Event Concludes
Rachael Neumann served as Eventbrite’s Director of Customer Experience Strategy in Silicon Valley, before launching Eventbrite Australia and being their first Managing Director for Australia.
Currently Rachael is Head of Startups in Australia & New Zealand for Amazon Web Services and in this role is charged with growing the market, driving quantity and quality of startups in the region.
Additionally, Rachael is a strategic advisor and investor to a number of founders and their early stage companies and is a Partner in Startmate, Australia’s most ambitious accelerator. She’s passionate about helping companies scale and increase their impact through differentiated customer experiences and new product development.
Rachael also works to create the right policy environment that’s conducive to a thriving sector, and serves as Chair of the Board for StartupAus - Australia's national startup advocacy and lobby group - and has a federal ministerial appointment on the Entrepreneurs’ Programme Committee, distributing commercialisation and acceleration funding on behalf of the Department of Industry, Innovation and Science.
David Jones will be asking the questions; a product-obsessed founder whose last company, ThreatMetrix, exited in March for over $1B. His previous company exited to Surfcontrol (now Websense) and his current company is Pointzi, which delivers a codeless SaaS Onboarding solution for mobile and web applications.
Drinks and snacks included in your $15 ticket!
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